+ How can I order?
Ordering at Abitare Online is very easy. On our website you can place products in your shopping cart by clicking on the order button. You can always remove products from it, add it or change quantities. When you want to pay, follow the instructions on the screen. Here you can also indicate your preference for shipping and payment method. After the order has been definitively placed, you will receive a confirmation of the order at the address you provided.
Order by phone:
Ordering by phone is of course also possible. During our extended opening hours (daily from 10 am to 6 pm, Saturday from 10 am to 5 pm, you will be assisted immediately by one of our experienced staff from the service team. Our customer service is available on + 31 43 30 22 721. You can also order via our contact form at www.abitare-online.com/contact.
+ How will my order be delivered?
Most orders are delivered to you by DHL or PostNL. The larger and heavier ones by DHL and the somewhat lighter and smaller packages by PostNL. Items that are too large or require special attention are delivered by our own delivery service. DHL and PostNL deliver their orders from Monday to Friday. At the end of the afternoon before the day of delivery you will receive an e-mail from DHL or PostNL with a Track & Trace code with which you can track your order. If our own delivery service is used, we will inform you well in advance by telephone or e-mail about the time of delivery.
Have you chosen the option to collect yourself in our warehouse. Then this is possible at one of the two addresses below. When your order has arrived, we will notify you that it is ready for collection.
3364 DK Sliedrecht
5931 CT Tegelen
+ Are shipping costs charged?
All orders with a total order value of €50,- or more are delivered free of charge in the Netherlands, Belgium and Germany. If your order has a value of less than €50,-, a one-time €5,95 delivery fee will be charged.
+ How are items delivered with special attention?
Items that are too large or require special attention are mainly supplied by our own delivery service. Our own delivery service consists of professional delivery staff and transport equipment. If our delivery service is used, we will inform you well in advance by telephone or e-mail about the time of delivery.
+ Will my order also be delivered assembled?
Orders with an order value above €3000,- are delivered free of charge and the items can be assembled as required. The packaging material gets well cleaned up and taken away. That way you will immediately enjoy your new articles. Is your total order value below €3000,- and you still want to have your items assembled? No problem, with our extra service we are happy to assemble your items for only €30,- to €50,- depending on the order size.
+ Can I change my delivery address?
The delivery address can be changed up to one day before the planned delivery by contacting our customer service. They ensure that your delivery address is changed.
+ What happens if I am not at home?
If the DHL or PostNL delivery person is unable to deliver your order at the specified time, you will receive a delivery message in your letterbox. At PostNL it is possible to change your delivery date and address via the web address on the delivery message. If you do not contact us, a new attempt will be made one day later to deliver your order. DHL offers three delivery attempts as standard. If delivery has not taken place after 3 attempts, your order will be sent back to Abitare Online. We will then contact you again to make a new delivery appointment.
+ If I order multiple items, will they be delivered at the same time?
When you order multiple items at once, we do our best to have all items delivered to you at once. The delivery time of your complete order will then be the same as that of the item with the longest delivery time. If you prefer to have the items you ordered delivered separately of each other, please contact our customer service to discuss the options.
+ What is a Track & Trace code?
If a shipment does not fit through the letterbox or represents a high value due to its size, it will be sent as a package. Every package sent by us has a tracking code. Also called Track & Trace code. With a Track & Trace code you can follow the logistics process of a package. From departure from our distribution center to the final destination with you. Have you received a Track & Trace code? Then you can see here where the package is located in the delivery process.
+ My Track & Trace code does not work, what to do now?
It is possible that, after clicking on the Track & Trace code, you will receive a message that no shipping information is available yet. This message may be caused by DHL or PostNL not yet processing the Track & Trace code. In some cases, there may be a delay in the provision of information. In that case you can request the status of your order the next working day. If the same message still appears 3 days after shipment and you have not yet received your order, we kindly request you to contact our customer service.
+ My item(s) is not correct, wrong or damaged, what happens next?
Of course we strive to deliver every item in the right condition. Unfortunately, however, it is possible that damage has occurred during shipment or that an incorrect item has been delivered. In that case, contact our customer service within 48 hours. We will then ensure that a suitable solution is offered immediately.